FAQ – 4 Seasons of Indigenous Learning

As you begin to embark on your learning journey, here are a few helpful tips & tricks:

1) What do I do if I’m not receiving emails? 

  • Double check that emails from info@outdoorlearningstore.com and 4seasons@reconciliationeducation.ca aren’t ending up in your junk/spam folders
  • If it isn’t in there, your email server/organization may need to ‘whitelist’ emails coming from these addresses. Please request this of your IT department.
  • If you do not receive a password reset email (please make sure you check your spam folder as well for this password reset email), there is a chance that there was a typo in the email address you registered with. Please reach out to programs@outdoorlearningstore.com if you feel this is the case, and we will help you out!

2) How do I set up my online learning platform to access the learning modules? 

  • Please note that it takes about 7-10 days from the time of registering, to the time when you’ll receive your email invitation to your learning platform
  • If it has been more than 7-10 days, you can create your account for online learning using this link, with the email you registered with: https://reconciliationeducation.docebosaas.com/learn/forgot-password
  • If you do not receive a password reset email (please make sure you check your spam folder as well for this password reset email), there is a chance that there was a typo in the email address you registered with. Please reach out to programs@outdoorlearningstore.com if you feel this is the case, and we will help you out!

3) Where do I sign into my online learning platform? 

The sign-in link is: https://reconciliationeducation.docebosaas.com/learn/signin

4) I keep trying to reset my password, and it isn’t working!

If you are not receiving the reset password email, follow the instructions here: https://help-section.reconciliationeducation.ca/knowledge/i-keep-trying-to-reset-my-password-and-it-isnt-working

5) I signed up for Season 2 but why can’t I see it on my dashboard?

Please go through the instructions on this page: https://help-section.reconciliationeducation.ca/knowledge/how-do-i-start-the-course-on-the-new-portal. Learners who are having trouble seeing the second course may be accessing from a mobile device, which changes the display a little – though the instructions for access in the article remain the same.

6) My Season 1 or Season 2 progress isn’t being marked complete. I can’t continue in the course!

The Season 1 and Season 2 courses offered by the Outdoor Learning Store are on a drip schedule, meaning you can’t complete them all at once. Read more to learn what this means for you here: https://help-section.reconciliationeducation.ca/knowledge/my-season-1-or-season-2-progress-isnt-being-marked-complete.-i-cant-continue-in-the-course

7) Why does Season 1 say “in progress” even though I’ve completed all of the modules that are currently available?

  • This is because the system knows that there are more modules that will be released at a later date (see Q11 for more info on this). Season 1 will say “in progress” until all 10 modules are completed.
  • If you are also taking Season 2 and have completed the first section available for learning, your Season 2 will say “completed”, as sections 2 & 3 have not been uploaded to the system yet.

8) If the issue of needing to redo sections reoccurs, please try the following:

  • Close any additional tabs that have the course open. Having multiple course windows open makes it more likely that your progress won’t be recorded (as the site is trying to track you in multiple locations).
  • Log out, fully close the browser window, and re-log in after 15 minutes. There can be some lag in syncing your progress, and typically closing and reopening the course after a cooldown is enough to kick the system into recognizing your progress.
  • Ensure that you’re not connected to the course using a VPN (virtual protected network), as this is know to cause LMS tracking issues, especially with saving progress.
  • Check your setup. These are the system requirements for our course portal. In many cases, switching browsers can rectify the issue if you’re working on an unsupported browser or an older Operating System (our site supports the last 2 OSX releases). We do also have the option to take the course through an app, if you feel you may have more success using a mobile device. Can I access the course using the Go.Learn (Docebo) App?
  • Contact Reconciliation Education directly if this happens again (4seasons@reconciliationeducation.ca).

9) Why is my code for $25 for Indigenous Learning Resources not working? 

  • Please ensure you type this into the ‘coupon code’ field at checkout (not gift card field)
  • You may need to type this (instead of copying & pasting) as sometimes copying & pasting triggers a security error
  • Each participant can only use this code once (the system prevents you from using it multiple times)
  • Please note that this code covers the cost of resources & learning tools (not shipping)

10) Why can  I not access all of the modules all at once? 

In order to support you in deepening your learning, and allowing the module-based learning to sink in, we only release these in sections (above) and ground these with the presentations, resources and support. Together, we find that this leads to longer-term and more impactful learning.

11) Season 1 and Season 2 are two separate courses that run from October to April. What is the schedule for releasing the Learning Modules for Season 1 and Season 2?

Season 1: Foundations of Knowledge

  • October 15 Fall Release: Modules 1-3
  • January 1 Winter Release: Modules 4-6
  • April 1 Spring Release: Modules 7-9, plus the Final Assessment (module 10)

Season 2: Learning from the Land

  • October 15: Section 1
  • January 1: Section 2
  • April 1: Section 3

12) How long will my learning platform be available for?

While we encourage you to complete this before the end of June, we will ensure you have full access until the end of August. Make sure you save your certificate so that you have this for future reference.

13) Will this learning be offered again? 

Yes, our intention is to offer this each year, starting in the fall (September / October) and going until the Summer (June). And we are working in partnership with a number of organizations to build a Season 3 and Season 4, which we anticipate to be available starting October, 2024.

14) And what about the Virtual Presentations…

The virtual presentations will be recorded, and the recording will be made available to all registrants the day after the presentation on this page. The virtual presentations will take place on Thursdays at 4pm Pacific Time / 7pm Eastern Time, and will be about 60 minutes each. All of these will take place at the same link: https://us02web.zoom.us/j/83690534645 (please save this link)

Upcoming Presentations: 

  • Nov 30: Bonnie Harvey
  • Jan 11: Dr. Robin Wall Kimmerer
  • Feb 8: Smokii Sumac
  • Mar 7: Ariana Roundpoint
  • Apr 18: Dr. Christopher Horsethief
  • May 23: Dr. Niigaanwewidam (Niigaan) James Sinclair
  • Jun 6: Nasuʔkin (Chief) Joe Pierre and Sophie Pierre

Once you watch all of the virtual presentations (live or recorded), you can claim your certificate of attendance in June.

A few other FAQ’s: 

  1. Why do I need to reset my password? I haven’t even started the course yet
  2. How do I start the course once I’m into my learning portal?
  3. Where do I go to sign in to the portal?
  4. What is the Gamification Feature in the learning portal?